Contact Us
Got a question about something you've read on alwaysonvacation.co.uk, spotted an offer that's changed, or want to flag an error in one of our casino write-ups? This page explains what we can help with, what we can't, and the best way to reach us.
What we can help with
Sites Not On Gamstop is an independent research and comparison site covering casinos not on GAMSTOP. Our team can respond to messages about:
- Corrections — an offer, wagering term or feature that's changed since we last checked it
- Feedback on our reviews, ratings or how we've ranked a particular casino
- Suggestions for casinos or topics you'd like us to cover
- General questions about how this site works, how we research operators, or what "not on GAMSTOP" actually means
- Reports of broken links, outdated pages or anything that looks wrong on the site
What we can't help with
We are a comparison and information site — we do not operate any casino, hold player funds, process deposits or withdrawals, or manage individual player accounts. That means we're not able to help with:
- Deposits, withdrawals or balance queries on a casino you've signed up to — these must go through that operator's own customer support
- Bonus disputes, account verification (KYC) issues, or account closures at a specific casino
- Complaints about a casino's conduct — these are best raised directly with the operator, and if unresolved, with whichever licensing authority they operate under
If your question relates to any of these, contact the casino in question directly through the support channel listed on their own site.
Questions about self-exclusion or GAMSTOP
If you've registered with GAMSTOP and want to understand what that scheme covers, or you're thinking about your own gambling habits and want support, this isn't the right place to ask. Have a look at our Responsible Gambling page first, which covers self-exclusion, setting limits and where to find independent support organisations. We take these questions seriously, and we'd rather point you to the right resource than give a partial answer here.
Before you get in touch, it might already be answered
A few things we're asked about regularly are already covered elsewhere on the site:
- For our latest reviewed and ranked list of operators, see Non Gamstop Casinos UK 2026 – Top Rated Sites Reviewed
- For how we research, score and rank the casinos we cover, along with our editorial approach and commercial disclosure, see About Us
- For the legal terms governing use of this site, see Terms and Conditions
How to reach us
Look for the contact details or a message form provided elsewhere on this site — typically in the site footer or header. If you're messaging about a specific review, please include the casino name and the page URL so we can locate the exact section you mean; it speeds up any correction or reply considerably.
We read every message that comes in, though as an independent editorial team we can't guarantee a reply to every one, particularly for queries that fall outside what's listed above.
A note on independence
Sites Not On Gamstop may earn a commission when readers sign up to a casino through links on this site. That relationship has no bearing on how we rank operators or respond to feedback — a message pointing out an error or an outdated offer gets the same attention regardless of whether the casino in question is an advertising partner.
Whatever prompted you to look for a contact route — a factual correction, a suggestion, or just a question about how this site is put together — that's exactly the kind of message worth sending. 18+ only.